Shipping and Delivery Policy
1. Delivery Coverage
Dark Deer intends to provide delivery services across India, subject to courier serviceability and operational availability at the customer’s location.
Delivery availability shall depend on the serviceability of the customer’s PIN code and the delivery options available at checkout.
Certain locations may be temporarily or permanently unserviceable due to courier limitations, logistical constraints, or other operational circumstances.
Customers should verify delivery availability for their location before placing an order.
2. Order Processing
Orders shall be processed following successful order confirmation and payment authorisation, where applicable.
Applicable order-processing timelines shall be communicated through the website or order confirmation.
Processing may be delayed during public holidays, periods of high demand, or circumstances affecting manufacturing, packaging, or fulfilment partners.
Material delays shall be communicated where reasonably practicable.
3. Estimated Delivery Timelines
Estimated delivery timelines shall be communicated through the website, checkout process, or order confirmation.
Delivery timelines may vary depending on the destination, courier availability, weather conditions, public holidays, and other logistical circumstances.
Remote locations and areas with limited courier connectivity may require additional delivery time.
Where a material delay occurs, customers may request an update through the available customer-support channels.
4. Shipping Charges
Applicable shipping charges shall be displayed before an order is completed.
Shipping charges may vary depending on the delivery destination, order weight, package dimensions, and applicable courier rates.
Free-shipping offers, where available, shall be subject to the conditions communicated at the time of the offer.
Shipping charges shall be disclosed before purchase and handled in accordance with applicable law.
5. Customer Delivery Information
Customers are responsible for providing accurate delivery information, including their name, complete address, PIN code, and contact number.
Incomplete or incorrect information may result in delivery delays or unsuccessful delivery attempts.
Where additional delivery arrangements or charges become necessary, the customer shall be informed, and any applicable charges shall be handled in accordance with disclosed terms and applicable law.
6. Shipment Tracking
Where shipment tracking is available, tracking details shall be shared through the applicable communication channel.
Tracking information may not update immediately due to courier-system limitations or processing delays.
7. Damaged, Tampered, or Incorrect Deliveries
Customers should inspect the outer packaging and product container upon delivery.
Any product received in a damaged, leaking, tampered, or incorrect condition should be reported promptly.
Customers should retain the relevant packaging, order details, and photographs where reasonably possible to facilitate investigation.
Reported issues shall be reviewed, and appropriate resolutions shall be provided in accordance with the Cancellation and Refund Policy and applicable law.
Products suspected of being unsafe or having compromised packaging should not be consumed.
8. Failed Deliveries and Returned Shipments
Where a delivery attempt is unsuccessful, the courier may undertake further delivery attempts in accordance with its procedures.
Where a shipment is returned to Dark Deer, the circumstances shall be reviewed and the customer informed of the available options.
Any applicable shipping charge, redelivery arrangement, or refund adjustment shall be handled transparently and in accordance with applicable law.
9. Delays Beyond Reasonable Control
Delivery may be affected by circumstances including severe weather, transport disruptions, public emergencies, natural disasters, or courier-service interruptions.
Dark Deer shall take reasonable steps to minimise the impact of such circumstances and communicate material changes where practicable.
Nothing in this policy shall exclude rights or remedies available under applicable law.